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Most of the time I work remotely. It saves me travel time and saves my clients money. I’m usually connecting to client systems with various VPN’s, etc. Once in awhile, when I’m VPN’d in somewhere, my mouse acts weird. It moves very slowly, like it’s underwater.

I found a quick fix – here’s what I did:

Citrix Receiver - Double screen or high screen resolution. For double screen users or high screen resolution users - ARGUS Taliance and Citrix (SaaS offer) Known issue: you cannot click on AT application icons, mouse cursor is offset, due to DPI scaling issue. Citrix Receiver mouse is inaccurate I'm trying to run the Windows RDP application through the Citrix website but when the application opens I can't click on anything. It seems the cursor actually clicks about 300px from the left or right of where it's showing it is.

Citrix Mice & Touchpads Driver Download For Windows 7

The Citrix Plus X1 mouse delivers a high-definition virtual Windowsdesktops to mobile devices through the HDX technology. This allows users to seamlessly interact with both Android and iOS devices via regular activities such as clicking, hovering, dragging, and scrolling with enhanced precision than when using fingers. With Windows 10 Fall Creator Update, many users are not facing issues related to mouse cursor on their Citrix Desktop Sessions. Scaling in Citrix desktop and the applications were not even fitting on the screen with the default 150% scale. This unfortunately has the side effect of drastically shrinking the mouse cursor to almost disappear.

This particular VPN was a Citrix XenApp to a RDP connection. I went on the target computer and opened up the control panel to Mouse settings. Next, I changed the scheme to = (None) and unchecked the ‘Enable Pointer Shadow’ option.

Immediately my mouse was saved! It worked like it should, a normal speed and no more lag.

Have you run into a mouse issue using a VPN or RDP connection? Comment below and let me know how you fixed it.